United Way Equity Definition 

We recognize that structural racism and other forms of oppression have contributed to persistent disparities in our region. We must focus our work on the most marginalized groups, and we know that centering race and ethnicity is critical to ending the historical and social inequities that continue to exist in our region. 

Purpose of this Role 

United Way of Central Oregon is seeking a dedicated and compassionate HRSN Housing Stability Coordinator to join our Housing Stability team. The Health-Related Social Needs (HRSN) Coordinator will play a vital role in supporting a team of HRSN Housing Stability Managers who work to improve housing stability by disbursing HRSN benefits to support with rent, utility assistance, and tenancy services for members of the Oregon Health Plan in Central Oregon. This position requires strong collaborative, organizational, and interpersonal skills as the incumbent will collaborate with the point persons within PacificSource, the Coordinated Care Organization for this program. Excellent communication abilities are essential, must possess a strong commitment to racial equity, and be experienced at delivering trauma informed care. Demonstrated experience working with vulnerable populations and engaging using a whole person approach to service delivery.  Must be well-informed of community-based resources in the various counties in Central Oregon. Having strong connections to underserved communities in the area is preferred.  

Key Accountabilities 

• Administrative Support: The incumbent will play an instrumental role in the coordination of services between members, their Housing Stability Managers, landlords, and property managers, and must be comfortable working under short deadlines while navigating multiple data platforms such as Unite Us, MMIS, and Apricot.  

• Care Management Support: Collaborate with HRSN Housing Stability Managers to access referral requests and confirm eligibility for the HRSN program. Participate in the assessment of a member’s housing needs, utilizing a Housing Stability Matrix, which will help identify additional areas of support and needed resources to maintain housing.  

• Housing Stability Support: Provide information and identify relevant resources in the community to help address household needs that might include providing warm hand-offs to other community-based organizations.   

• Tenancy Support: Support Housing Stability Managers with collecting documentation from landlords and property management companies. Communicate with landlords to help inform them about the HRSN program, services available, and support members will receive that will help support their ability to remain housed.  

• Advocacy: Should possess knowledge and ability to support tenants with locating resources to improve housing stability. Be familiar with tenant rights or be resourceful enough to locate and utilize them to help inform tenants and support them with advocacy to increase housing stability.  

• Data Collection & Reporting: The HRSN Coordinator is responsible for utilizing Unite Us, a closed looped referral platform to accept and assign incoming referrals. Provide data input and be responsible for maintaining quality control measures for data entered by the team. Maintain accurate and up-to-date client records.  

•  Collaboration: Collaborate effectively across both HRSN teams at United Way Central Oregon (Bend), and United Way of the Columbia Willamette (Portland Metro).  

• Outreach & Engagement: Participate in community outreach activities, as assigned, to help raise awareness about the HRSN program and enroll potential members into the program. 

This job description describes the general nature and level of work performed by employees assigned to this position. This is not an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. 

Additional Competencies and Required Skills 

• Must be able to work in a fast-paced environment with competing priorities. 

• Must be able to meet specific deadlines and make appropriate adjustments to changing circumstances as necessary. 

• Possess a strong work ethic and be flexible in your approach to change. 

• Experience or trained as an OHP Assistor or Community Health Worker is a plus. 

Supervision and Working Relationships 

Supervisory Direction Received: 

• This position reports to the Senior Director of Housing Stability 

Working Relationships: 

• United Way staff, local, regional partners, community and nonprofit organizations, and community members. 

Supervises: 

• No direct supports 

Education, Skills, Experience, and Training Required for this Position 

• Associates Degree in human services, general studies or another related field preferred; equivalent education, work, and lived experience will be considered to offset Degree.  

• Minimum of two years of experience working with underserved communities and individuals experiencing housing instability or homelessness. 

• Strong knowledge of housing resources and programs in the Central Oregon area.   

• Excellent communication, interpersonal, and problem-solving skills. 

• Ability to work independently and as part of a team. 

• Proficiency in Microsoft Office Suite including Excel, and Adobe Acrobat.   

• Ability to manage multiple and sometimes competing tasks with efficiency. 

• Proven ability to effectively prioritize tasks. 

• Experience utilizing a racial equity lens and working with communities of color. 

• Understanding of Landlord/Tenant Laws, Fair Housing practices, Housing First modalities, and providing Trauma Informed Care is preferred. 

Technical Knowledge 

• Intermediate knowledge of Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) is essential. 

Physical Requirements 

• Currently working a hybrid work schedule 

• Work is primarily performed indoors, within an open office setting with a moderate noise level and occasional exposure to scents. 

• Frequently required to sit/stand at computer in a stationery position. 

• Frequently operates a computer and other office productivity equipment, such as copy machine, printer, phone, and fax machine. 

• Frequently required to move about inside the office for meetings, access to information, office equipment, etc. 

• Must be able to travel to Portland for a (2) day onboarding during the first week of hire. 

• Occasional travel to Portland to attend full team meetings and All Staff gatherings. (adjustments made for incumbent weather)