United Way Equity Definition 

We recognize that structural racism and other forms of oppression have contributed to persistent disparities in our region. We must focus our work on the most marginalized groups, and we know that centering race and ethnicity is critical to ending the historical and social inequities that continue to exist in our region. 

Purpose of this Role 

The HRSN (Health Related Social Needs) Housing Stability Manager position is a full-time position reporting to the HRSN Director. Will work closely with the full HRSN Housing Stability team in Central Oregon. 

The HRSN Housing Stability Manager located in Central Oregon will work collaboratively with United Way of the Columbia-Willamette's Housing Stability team, which provides tenancy services, rent, and utility assistance through the Health-Related Social Needs (HRSN) program, which is a collaboration between Pacific Source and OHA (Oregon Health Authority).   

The incumbent in this role will be expected to possess broad knowledge and experience working in the field of housing stability and homeless services, having worked with low-income, marginalized, multi-cultural communities. The HRSN program provides housing stability resources such as rent and utility assistance, tenancy services, and advocacy for eviction prevention, housing navigation, and intensive case management services to OHP members experiencing life transitions that may impact their health and well-being.  Must possess excellent communication skills with the ability to deliver trauma-informed and person-centered care, while also practicing and applying Housing First modalities in this role. This individual will be responsible for collaborating with an array of stakeholders, culturally specific community-based organizations, Medicaid service providers, and community partners in both the local city and state, working to execute the Medicaid Waiver 11:15, and members of OHP.  Must be well experienced with managing multi-data platforms for case management and service delivery like HMIS, MMIS, Apricot, or closed looped referral systems.  Will be expected to execute activities related to assigned tasks and projects to ensure reliable and efficient achievement of program goals and outcomes.  

Must be highly organized, productive, and possess strong time management skills while managing multiple responsibilities and often conflicting priorities. Must be skilled at making informed, timely, and effective decisions, be efficient, reliable, trustworthy with a high level of integrity, self-motivated, and self-directed. 

The candidate must be experienced working in a fast-paced environment and needs to be highly responsive to client needs. Must be comfortable working independently and within a team environment.  Providing exceptional customer service is critical to success in this position, helping to create and reflect the values of collaboration and trauma-informed service delivery.  

Some evening and weekend hours might be required from time to time.  

Key Accountabilities 

Manage HRSN Program Service Delivery (60%) 

• Ensure that all services provided are conducted in a timely manner and delivered using trauma informed, person centered care in accordance with the scope of the program.  

• Measure project performance using Clockify time tracking application.  

• Manage relationships with internal and external stakeholders, landlords/property management companies. 

• Maintain comprehensive project documentation within a closed-loop referral tracking system.  

• Act as the point of contact between multiple partners, HRSN service providers, and engage in       strong collaboration with program members.  

• Responsible for managing a rotating caseload while providing tenancy service support, housing navigation, and other services to ensure the improvement of housing stability. 

• Track all service deliveries such as rent assistance, eviction prevention services, utility assistance, and other housing-related services.  

• Responsible for confirming program eligibility, allowable services and expenses, and calculation of benefits and assistance for each member.  

• Provide follow-up and response to phone and email inquiries.  

• Responsible to adhere to and remain in compliance with all program guidelines and requirements related to service delivery. 

Data Management, Program Evaluation and Reporting: (30%) 

• Responsible for the timely input of program data into all data platforms used and the utilization of the internal tracking system. 

• Assist HRSN Coordinator with tracking payments, and providing follow up related to member, landlord/property managers, and external partner needs.  

• Participate in the disaggregation of data utilized to identify service gaps, and program improvement recommendations. 

Convene with Stakeholders and Partners (10%) 

• Convene with HRSN (Health Related Social Needs) program stakeholders, internal and external partners to meet program outcomes. 

• Participate in regular program meetings, trainings, one-on-one supervision, and provide ongoing feedback and collaboration.  

This job description describes the general nature and level of work performed by employees assigned to this position. This is not an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. 

Additional Competencies and Required Skills 

• Exemplary person-centered skills while delivering trauma informed care 

• Passion for working with people and building relationships while maintaining professional boundaries and demeanor 

• Strong planning and organization skills 

• Strong project/time management skills 

• Ability to organize a variety of tasks, meet conflicting deadlines, and pay attention to details 

• Attention to details, large and small 

• Thorough and accurate 

• Flexible 

• Critical thinker 

• Problem-solver 

• Willingness to learn and grow  

• Excellent communication skills – both oral and written 

• Takes initiative, anticipates needs, and works well with minimal supervision 

• Must display cognitive skills (written and oral communications, logic, judgment, teamwork, interpersonal, mobility, and manual dexterity)  

• Highly developed interpersonal skills 

• Values inclusion, different perspectives, and cultures 

• Commitment to racial equity as a guiding principle of UWCW’s mission 

Supervision and Working Relationships 

Supervisory Direction Received: 

• This position works closely with a team of HRSN Housing Stability Managers under the direction of the HRSN Director and the Senior Housing Stability Director. Work is subject to review and evaluation by a supervisor. 

Working Relationships: 

• Works closely with Community Impact team, cross-departmental stakeholders, Community Based Organizations, and external partners in the Central Oregon, Bend and surrounding area.  

Supervises: 

• No direct reports 

Education, Skills, Experience, and Training Required for this Position 

• An Associate or Bachelor’s degree in a related field of study or equivalent work experience. 

• Minimum 3 years’ experience working in housing and homeless services programs in a fast-paced environment. 

• Lived experience relevant to this role will be considered with 3 years of relevant project management experience or comparable combination of experience and education   

• Proven ability to solve problems creatively, efficiently, and effectively. 

• Excellent analytical skills. 

• Experience or strong familiarity working with HMIS/Service Point or MMIS and other project and case management software tools, methodologies, and best practices. 

Technical Knowledge 

• Proficient with MS Office, including Word, Excel, PowerPoint, Outlook and project management software. 

• Closed looped referral systems and case management or program management software platforms 

• Project performance tracking 

• Report generation 

Physical Requirements 

• Hybrid work schedule but must live within 50 mile radius of Central Oregon, and willing to work in office when necessary 

• Frequently required to sit at computer in a stationery position. 

• Frequently operates a computer and other office productivity equipment, such as copy machine, printer, phone, and fax machine. 

• Frequently required to sit/stand at computer in a stationery position. 

• Frequently required to move about inside the office for meetings, access to information, office equipment, etc. 

• Must be able to travel to Portland for a (2) day onboarding during the first week of hire. 

• Occasional travel to Portland to attend full team meetings and All Staff gatherings. (adjustments made for incumbent weather)